Opening hours —

The Palace is open on Wednesdays and Sundays

Buy tickets

Visitor information

Please always check our calendar for current opening hours. The Palace will be open on Wednesdays and Sundays (10.00-17.00) throughout June. Opening dates may be expanded after June. Information on our website is updated continuously.

It is not possible to buy tickets at the Palace. Online reservations are mandatory for all visitors. At the moment, tickets are available for June only. Choose the date and starting time for your visit in the booking form. These will be printed on your ticket. It is not possible to visit the Palace on another date or time with this ticket, than the one specified.

Please find the answers to some frequently asked questions below.

We wish you a pleasant visit!

Frequently asked questions

Do I need to make a reservations if I have a Museumkaart or ICOM card?
Yes, you need to make an online reservation. Bring your Museumkaart/ICOM card, as well as your ticket to your visit. Your Museumkaart will be scanned on entry. You have to show your ICOM card on entry.
There is no barcode on my ticket for Museumkaart. Is that correct?
Yes, this is correct. The ticket is your proof of reservation and shows the date and time for your visit. Your Museumkaart will be scanned on entering the Palace.
Do I need to get a ticket for my children?
Yes, you need to make an online reservation for each child you intend to bring on your visit.
I have made a reservation for a time slot, but I want to visit on other date/time. Can I exchange my ticket?
No, it is not possible to exchange your ticket. It is necessary to enter the Palace within the 15 minute time slot on your ticket.
Are there facilities to clean my hands in the Palace?
Yes, you are able to clean your hands on entering the Palace and at various other locations in the building.
Can I take my bag into the Palace?
Due to coronavirus measures the cloak room is closed temporarily. It is not allowed to bring umbrellas, backpacks and large bags (over 30 x 30 x 15 cm) to the Palace. It is also not allowed to bring baby carriers or other large items. Baby strollers, wheelchairs, walkers and walking sticks are permitted.
How much time does a visit to the Palace take?
On average, a visit will take about an hour.
Can I book an audiotour in advance?
It is not possible or necessary to book an audiotour. Audiotours are free and available for all visitors. All devices are cleaned before they are handed out. The device is held to the ear to listen, but it also possible to attach your own headphones (with a round jack plug).
Which rooms are open to the public?
You can visit the most important rooms of the Palace. Almost all rooms on the main floor (first floor) can been seen, among which the impressive Citizens’ Hall, the Throne Room, Balcony Chamber and the Mozes Hall. On the ground floor, the Tribunal is open to the public.
In which languages is an audioguide available?
An audioguide is available in several languages: Dutch, English, German, French, Spanish, Italian, Chinese and Russian.
I would like to cancel my online tickets, what should I do?
Tickets purchased online cannot be refunded. Your online tickets are valid for one year from the date of purchase.
Do I need to book in advance for a group visit of less than 15 people?
No, you do not need to book your visit in advance for a group visit less than 15 people. You can buy tickets at the ticket desk on the day of your visit or purchase e-tickets via this website.
Are there facilities for visitors with a disability or special needs?
The Palace is easily accesible to visitors with special needs and wheelchair users. Facilities include: a lift, wheelchair-accessible toilets, wheelchairs and walking sticks. A guide book is available free of charge for deaf or hard-of-hearing visitors at the ticket desk (English, German, French, Spanish, Italian).
Do carers of disabled visitors get free admission?
Yes, admission is free for carers of disabled visitors who would not be able to visit the palace alone (maximum: 1 carer per visitor).
Can I pay with my debit card or credit card at the ticket desk in the Palace?
No, due to coronavirus measures it is not possible to buy tickets in the Palace at all. Tickets can only be booked online through our website.
Can I take photographs or make video recordings during my visit?
No, due to coronavirus measures photography, filming, vlogging, or the use of tripods and selfie sticks are not allowed.
Can we have lunch or coffee at the Palace?
No, there are no cafe facilities inside the Palace. There are plenty of cafes and restaurants to be found in the immediate neighbourhood.
Can I bring my dog into the Palace?
Animals are not permitted, with the exception of guide dogs.
Can I make wedding photographs in the Palace?
No, it is not permitted to make wedding photographs in the Palace.
Can I buy a Museumcard at the ticket desk?
No, Museumcards are not available at the Palace's ticket desk.
If there is an exhibition, will I still be able to see the Palace?
Yes. during exhibitions, the rest of the Palace will remain open to the public.
Visitors terms & conditions
Nederlands English
Información para los visitantes Besucher information Service visiteur Informazioni per i visitatori Информация для посетителей 遊客信息