Visitor information

Due to the corona measures there will be some new ways of doing things, in order to guarantee you a safe visit.
All visitors also are required to book a start time.

Please always check our calendar for current opening hours. Information on our website is updated continuously.

It is not possible to buy tickets at the Palace. Online reservations are mandatory for all visitors. Choose the date and starting time for your visit in the booking form. These will be shown on your ticket. It is not possible to visit the Palace on another date or time with this ticket, than the one specified. Tickets can be scanned from your smartphone. Group visits (over 4 adults) are not allowed.

Please find the answers to some frequently asked questions below.
We wish you a pleasant visit!

Frequently asked questions

Can I take my bag into the Palace?

Due to coronavirus measures the cloak room has a limited capacity. It is not allowed to bring umbrellas, backpacks and bags. It is also not allowed to bring baby carriers or other large items. You can hand these items over at the cloak room. Baby strollers, wheelchairs, walkers and walking sticks are permitted.

Do I need to make a reservations if I have a Museumkaart or ICOM card?

Yes, you need to make an online reservation. Bring your Museumkaart/ICOM card, as well as your ticket to your visit. Your Museumkaart will be scanned on entry. You have to show your ICOM card on entry.

There is no barcode on my ticket for Museumkaart. Is that correct?

Yes, this is correct. The ticket is your proof of reservation and shows the date and time for your visit. Your Museumkaart will be scanned on entering the Palace.

Do I need to get a ticket for my children?

Yes, you need to make an online reservation for each child you intend to bring on your visit.

I have made a reservation for a time slot, but I want to visit on other date/time. Can I exchange my ticket?

No, it is not possible to exchange your ticket. It is necessary to enter the Palace within the 15 minute time slot on your ticket.

Are there facilities to clean my hands in the Palace?

Yes, you are able to clean your hands on entering the Palace and at various other locations in the building.

How much time does a visit to the Palace take?

On average, a visit will take about an hour.

Can I book an audiotour in advance?

It is not possible or necessary to book an audiotour. Audiotours are free and available for all visitors. All devices are cleaned before they are handed out. The device is held to the ear to listen, but it also possible to attach your own headphones (with a round jack plug).

Which rooms are open to the public?

You can visit the most important rooms of the Palace. Almost all rooms on the main floor (first floor) can been seen, among which the impressive Citizens’ Hall, the Throne Room, Balcony Chamber and the Mozes Hall. On the ground floor, the Tribunal is open to the public.

In which languages is an audioguide available?

An audioguide is available in several languages: Dutch, English, German, French, Spanish, Italian, Chinese and Russian.

I would like to cancel my online tickets, what should I do?

Tickets purchased online cannot be refunded.

Are there facilities for visitors with a disability or special needs?

The Palace is easily accesible to visitors with special needs and wheelchair users. Facilities include: a lift, wheelchair-accessible toilets, wheelchairs and walking sticks. A guide book is available free of charge for deaf or hard-of-hearing visitors at the ticket desk (English, German, French, Spanish, Italian).

Do carers of disabled visitors get free admission?

Yes, admission is free for carers of disabled visitors who would not be able to visit the palace alone (maximum: 1 carer per visitor).

Can I pay with my debit card or credit card at the ticket desk in the Palace?

No, due to coronavirus measures it is not possible to buy tickets in the Palace at all. Tickets can only be booked online through our website.

Can I take photographs or make video recordings during my visit?

Photography is allowed without flash. Filming, vlogging, or the use of tripods and selfie sticks are not allowed.

Can we have lunch or coffee at the Palace?

No, there are no cafe facilities inside the Palace. There are plenty of cafes and restaurants to be found in the immediate neighbourhood.

Can I bring my dog into the Palace?

Animals are not permitted, with the exception of guide dogs.

Can I make wedding photographs in the Palace?

No, it is not permitted to make wedding photographs in the Palace.

Can I buy a Museumcard at the ticket desk?

No, Museumcards are not available at the Palace's ticket desk.

If there is an exhibition, will I still be able to see the Palace?

Yes. during exhibitions, the rest of the Palace will remain open to the public.

Visitors terms & conditions

You are welcome for a visit —

Visitor information

Frequently asked questions